Course Content

Duration : 12 weeks

Concept and Technology
Duration : 5 weeks
Introduction to Telecom fundamentals
Introduction to Data Fundamentals

A-LE OXE, OXO Installation and maintenance
Evolution of A-LE Fundamental, Introduction to Alcatel systems, Knowledge of OXO, Installation of OXO, Registering the IP extensions, Taking backup and restoring in the OXO

A-LE OTUC, MTW Installation and maintenance
Introduction to OTUC Structure, Various Functions OTUC , OTUC Installation, OTUC Configuration, Introduction to MTW Structure, MTW Configuration, Administration and Maintenance.

Alcatel IPT
Evolution of A-LE Fundamental, Introduction to Alcatel systems, Knowledge of OXO, Installation of OXO, Registering the IP extensions, Taking backup and restoring in the OXO, ALE CC systems, Introduction to CC systems, Introduction to CCD Server, Understanding of various reports, Configuration through Web login, Administration and Maintenance

Cisco IPT
Introduction to IPT systems, Understanding to CUCM Systems, Configuration through Web logins and serial ports, Administration
and Maintenance.

Cisco UC systems
Introduction to UC systems, Introduction to CUCM & UC Systems, Configuration through Web logins, serial ports, Administration
and Maintenance.

Cisco IPCC
Introduction to CC systems, Introduction to IPCC Systems, Understanding of various reports, Configuration through Web logins serial ports, Administration and Maintenance.

Cisco Routing and Switching
Introduction to Routing and Switching, Switching Technologies, Routing Technologies, Installation, Configuration through Web logins serial ports, Administration and Maintenance.

Avaya IPT
Introduction to IPT systems, Understanding to CM, SMGR & SM Systems, Configuration through Web logins, Expert tool and serial ports, Administration and Maintenance.

Avaya UC systems
Introduction to UC systems, Introduction to CM & UC Systems, Configuration through Web logins, Expert tool and serial ports, Administration and Maintenance.

Avaya CC systems
Introduction to CC systems, Introduction to AES & CMS Systems, Understanding of various reports, Configuration through Web logins, Expert tool and serial ports, Administration and Maintenance.

Avaya Meridian /Succession /CS1000 systems, VOIP Fundamentals
Evolution of Basic Telephony Fundamental, Introduction to Meridian/Succession/CS1000 systems, Configuration of Customer Data Block/Configuration record (CFN), Configuration of Route/Trunk/Loop /Phones/Tone Tables/Other System Parameters, Configuration of ACD/CDN/Agent Phones/Supervisor Phones with all basic ACD features,
Configuration of DTI,R2MF/PRI Digital trunks, Maintaining and loading patches.

Avaya CC Installation troubleshooting and reports
Introduction to CC6, Call processing , Queuing and presentation, Agent telephone set features, Installation of CCMS, Installation of CCMA, Introduction to CCMM, License manager and its components, CS 1000 configuration for CCMS, Creation of Routes / DNIS / CDN/ Skill set/ Users/ Activity code / Phone sets etc…, Knowledge of Script (Master/Primary/Secondary) creation for ACD flow, Historical reports / Working with Real time display.

Avaya Messaging (Callpilot Installation and maintenance.)
Basic Requirement for Call Pilot, Basic Configuration, Configuring the Cards 201i and MGATE, Adding the WAV file/Announcement/Voice mail, Defining the Call Flow using the Application Builder, How to create Users, How to install the Unified Messaging/Fax Messaging, Avaya Blue CCT Tools and
pop up.

Avaya Communication Control Toolkit Architecture
Configure the PBX for Communication Control Toolkit, Configure Communication Control Toolkit, Configuration of CS 1000, Requirement CCT, Call Flow using CCT.

Avaya IPT
Communication server 1000 M & CS1000 E –Overview, Configuration of signaling server and mapping to PBX, Registering the IP extensions, Maintaining and loading patches, Configuration SS through Element Manager, Defining the Role of SS for diff purpose such as TPS, NRS, Gateway and Application (Redial, Caller, etc list).

Verint loggers and applications.
ULTRA Overview, System Installation, System Integration and Configuration, ULTRA Applications, CTI-Enabled Systems and Screen Recording, Troubleshooting, Error Reporting.

MPS IVR and call flow
Introduction to MPS, Hardware architecture, Software architecture, Commands, Basic configuration.

Ethernet Switching & Routing
Introduction to ERS 8600, Hardware overview, Administration basics, Layer 2 concepts, Multilink trunking, Configuration and troubleshooting , ERS Solutions, Multiplexer fundamentals (MSS).

Firewall & Security
Introduction to firewall concepts, Introduction to IPSEC, Device Management basics ( Config & Admin), Policy management,

Passport 7400 Installations and maintenance
Introduction to Passport 7400, Configuration basics, Introduction to MSS 7400 & Model Comparison, Hardware Details, Software application, Operational & Configuration commands, Troubleshooting on trunk / voice service / atmmpe service, Network and Transport basics, Trunk Configuration, Fruni/Frdte/Ipifr Mapping, voice transport & Networking.

Trouble shooting & Problem solving methods
All products Open session on trouble shooting.
ITIL frame works

Route to Successful Employment
Managing transition from campus to corporate life, Grooming & business etiquette, Time management, Communication skills –written & verbal, Customer orientation.

Teleman On-Site Lab
Duration : 3 weeks
a) Lab demonstration of all products
b) Demonstration of key features
c) Troubleshooting on L1 tickets
d) Troubleshooting on the devices on data and voice.

Teleman On-Job Training
Duration : 4 weeks
The objective of On the Job training is to expose students to realtime work environment . This will help the student to understand how to work in a team environment and also to be exposed to various systems and processes to be followed